You can request a virtual appointment with one of our professional design consultants and get the same concierge service you'd expect in-person on ourRequest an Appointment Page.

Design consultations are free and complimentary, and samples of tile selections can be shipped to you.

You can schedule an in-person or virtual appointment with one of our professional design consultants on our Request an Appointment page or by calling 1-866-603-2913.

Architessa is eager to work with clients from all backgrounds and expertise including renovation DIY-ers, homeowners, residential and commercial tradespeople, architects, contractors, and professional designers.

Request an Appointment to start your project with us, no matter your level of knowledge or experience, and our professional design consultants will ensure that your vision becomes reality.

Our tiles are sourced from all around the world, ranging from Italy & Spain to domestically-produced tile in the United States. Our strong relationships with these manufacturers ensure you get high quality tile at the best price point available.

If you are looking for specifically USA-made tile, you can browse our USA-made tile collections, or read our Made in the USA Tile & Sustainability blog to learn about a select few of our artisan USA manufacturers.

It would be hard to summarize the differences between these natural stones in just a few sentences, so we recommend you browse our Tile Learning Center to learn some of the key differences between them.

Although nearly visually identical, there are a number of differences between these two materials, which you can learn about in-depth in our Ceramic Tile 101 guide.

For general cleaning you should sweep, vacuum and mop using a neutral cleaner on a regular basis. Please refer to our Care & Maintenance guides for general cleaning information per material type.

Hours vary by showroom, but this information can be found on our Locations page.

We have showrooms in Maryland, Washington DC, Virginia, and Atlanta, but work with clients both residentially and commercially all over the country.

Addresses and contact information can be found on our Locations page.

No. 

Tile trim are often manufactured and/or fired at a different time or location than the field tile, so the typical shade variation from lot to lot should be expected.

Note: stone look and rustic look trims often have greater variation than a monochromatic tile.

The appearance of the trim portion on a bullnose differs by manufacturer. Most bullnose color and texture does not cover the rounded edge on glazed ceramic or glazed porcelain.

If there is any concern about the tile or trim coordinating, please order a sample, or view a picture.

No.

Tile can vary slightly or considerably from lot to lot.

If there is a concern about the shade, please order a sample or view images of the current lot before ordering.

Read more about this in our Blog: Expect the Unexpected from Tile Variation.

Each series and color will have different types of variation.

In the case of dramatic variation, it can be extremely different from the sample. In this instance, the final selection should be made from more than one piece.

Read more about this in our Blog: Expect the Unexpected from Tile Variation.

After placing an order, you will receive an order confirmation email with the contact information for your customer service contact. They will be able to help you track your order.

If you have placed an order 24 hours ago or longer and have not received an order confirmation, please reach out to [email protected]or utilize the help chat feature on our website for assistance. We will get back to you within 24 hours via email or chat.

Architessa does ship internationally, please email us at [email protected] for ordering internationally.

We will work to provide alternatives or other options if your tile selection is backordered. Please email us at [email protected] if you need assistance with a backordered tile.

Architessa offers promotions on select items shown on the website. Any promotional codes or coupon codes to purchase tile on the website are sent to email subscribers. Subscribe to our marketing emails and newsletter here.

You can also browse our Stock Sale collections, products that are retired and available in limited stock at a discounted price. These products typically do not replenish in inventory once depleted, so please verify with your installer that there is enough tile available to cover your installation in addition to overage before ordering.

Please email our commercial sales team at [email protected] for commercial pricing.

Please email our sales team at [email protected] for trade pricing.

To calculate your orders shipping rate, please navigate to your shopping cart and fill out the "Shipping Rates Calculator" at the bottom with the address which this order will be shipped to.

Please email us at [email protected] or call our Customer Service Department - 1-866-323-1322

Please email us at [email protected] for information on international shipping.

Architessa accepts all credit cards, and accepts additional payment methods such as Google Pay, PayPal, Shop Pay, and Venmo for online orders on our website.

Currently we do not offer this on online orders on our website. However, you can email us to place your order with two payment methods via [email protected].

Yes we charge applicable local and state sales tax.

The form varies state-to-state, but any form you submit should include your tax exemption number on it.

We currently do not accept Afterpay, but do accept all credit card providers, as well as Google Pay, PayPal, Shop Pay, and Venmo for online orders on our website.

Orders must be paid in full at time of order. Architessa may offer special payment terms for customers with established Trade Accounts and approved Credit Applications.

Our accounting team processes refunds within 14 business days of receiving a credit note.

If it has been more than 14 business days or you have more questions regarding this, please reach out to [email protected].

All order cancellations must be received within one business day of the initial order after assurance that the order may be cancelled and hasn’t shipped. Any orders cancelled thereafter including materials in transit may only be cancelled at Architessa's sole discretion.

Please see our Terms of Service for full details on our policies on order cancellation.

Stock materials can be returned within 30 days if current dye-lots are still available. All other special order materials are not returnable.

Please see our Terms of Service for full details on our policies on returns and exchanges.

Tile is typically warrantied for a one-year period to be free from hidden defects. A hidden defect is defined as a manufacturing defect or a problem that could not be detected before installation.

Defects should be reported immediately to Architessa upon inspection of the tile, prior to installation.

It is important that you purchase extra tile to leave in your home for such an incident – a tile with a defect, a poor cut, broken tile, future repairs, etc.

The extra tile you have purchased will be used for repairs. If additional tile is needed, we will do our best to obtain the closest shade / dye lot possible for repair, but it is important to buy extra at the time of original purchase to ensure that you have ample tile left over for repairs and replacement.